+22
I purchased the "Cubo L" 2-room sauna from BZB Cabins and Outdoors a few months back. Sigmar's customer service is outstanding. He was patient in providing multiple options, detailing the benefits and potential drawbacks of each option. His honesty about items worth purchasing from him versus elsewhere is commendable and shows his commitment to customers' best interests. The purchasing and delivery process was easy, smooth and efficient, even on short notice. Sigmar's employee, Tony, made the delivery, helped out with placing material in location of my choice and provided helpful pointers on the build (would like to mention that they provide expert assembly/build service, however I decided to do it on my own due to customization I'll mention below). Tony's dedication was evident as he made several trips to ensure all necessary components, like the heater and additional lumber, were delivered. As I continued with my build and customization of my sauna, Sigmar continued to offer invaluable advice and provided additional lumber and hardware as needed. His ongoing support and genuine interest in ensuring the best possible outcome were truly remarkable. I built the sauna using the kit and instructions provided, which I found to be extremely clear. It took me 1 day to prepare the foundation, 3 days (with help from my dad - 2 people) to build the structure, install windows/doors and the roof. It took me 2 days (just myself) to finish the inside - floor, ceiling, trim and benches - inclusive of electrical work with the help of my electrician (heater connection is super simple). Finally, I spend another 2 days customizing it to my liking with the LED strip and recess lighting, hidden wiring, custom shelving, outlets, a Murphy table and more. Just be patient and organize the material, and you'll find the process smooth and manageable. I've been using the sauna for over a month, twice a week, and it has been amazing. The structure is solid and holds heat well in the winter (walls are Thermwood material and ceilings are insulated), and the finishing looks great - I have received a lot of compliments. Having a wall of windows gives a feeling of more space and overall more enjoyable experience. The heater, at 15kW, gets the temperature up in no time with capacity of exceeding 200F (if desired). The changing room, or in my case, the relaxation room, has been great to spend time with family and friends while cooling off. The effort and expense are 100% worth it. My experience with Sigmar has been highly positive. His honesty, dedication, and exceptional service have made a lasting impression. I would strongly recommend BZB Cabins and Outdoors if you are looking for a smooth experience with comprehensive support throughout the process.
